Junid Abdussalam profile photo

Firstly, I would like to thank you for dropping by at Customer Service X Specialist.com. Secondly, I would like to congratulate you for taking steps to find out more about improving your customer service.

Having been in the service industry for 25 years, I strongly believe that Customer Service is the No.1 competitive advantage of companies today. Whether it is a business, a professional practice, a healthcare facility, a government agency and any organization, success comes by looking after their customers.

Quality alone is not enough. Excellence In Customer Service is the greatest competitive advantage for long-term success.

We set up this website Customer Service Specialist with the objective of promoting service excellence through awareness programs, seminars, workshops and certification training. We plan to have engagements with CEO’s, business owners, government employees and of course customer service professionals. Customer Service Specialist come under the department of Centre for Customer Service Excellence, IMC Quantum Quest PLT.

In order to enhance customer service, we recommend individuals and organization to subscribe to Customer Service Specialist.

We are driven by and committed to the development of people, systems and standards to improve customer service. So far, this year has been a great success and we would like to sincerely thank all the organizations and individuals that participated and supported all our activities.

We came out with our Special Report for the subscribers. We also have customer service e-magazines, newsletters and website to give you ideas plus all that you need to create and implement service excellence within your organization.

Sign-up for our Special Report and latest news if you have not done it yet. Check out the link below. You would be truly delighted to receive information from us generally sent out containing:

  • a short summary of the hottest posts of the week
  • special reflections and tips on Customer Service Excellence
  • news, interviews and tips
  • others

We really hope you enjoy reading our Special Report.

From time to time, we will be sharing with you Customer Service Tips, Techniques and Formulas to Unleash your Potential in order to Achieve the Desired Results in your business and personal enhancement.

We will be organizing a Customer Service Campaigns from time to time every year and we are really looking forward to this events.

We will continue organizing monthly programs, seminars, workshops and in-house training in line with its objective of creating awareness the importance of customer service excellence.

We seek and welcome your feedback – please email any contributions or ideas through our contact form.

If you would like to talk to me personally, please feel free to email me at admin@customerservicexspecialist.com or call me at +6013-4802720 anytime.

Let’s create a long lasting friendship for our mutual benefit.

Many thanks, take care and talk to you soon.

Mr. Junid
Customer Service Specialist- MBA Service Excellence, UK

Certified Practitioner of Neuro-Semantics and Neuro-Linguistic Programming,ISNS, USA
Certified Practitioner of Hypnosis and Time-Lines,ISNS, USA
Certified Approved Trainer of Human Resource Department and Foundation, Malaysia


In this FREE REPORT you will find out:

  • Whether Your Customer Service STINKS or Not?

  • What is the LEVEL of Your Customer Service?

  • 20 Shocking Facts and Stats That will Make YOU RETHINKING About Your Customer Service Process?

  • 10 Benefits of Implementing Customer Service Excellence

  • How to Get Access to our FREE Customer Service ASSESSMENT TOOL?


instant access

“We’ll Show you How To Make More Money When You Make Your Customers Happy”
Your No.1 One Stop Customer Service Solutions Specialist



Copyright © Customer Service Specialist, Centre for Customer Service Excellence ( CCSEM ), IMC Quantum Quest PLT ®