Does Your Customer Service STINK?
Dear Reader for your information, we currently provide customer service training in Malaysia.
It does not matter wherever you are.
Interested in improving your customer service level?
This special report will reveal to you whether you need a Customer Service Overhaul or not.
After doing series of customer service training in Malaysia,
I came to conclusion that it does not matter
the type of business and organization you are in,
the principles of customer service are always the same.
This SPECIAL report will highlight to you some really important aspects of customer service
that you should not ignore.
So if you are busy now…
Alternatively, bookmark this page and come back later
but make sure to read it because it is a VERY IMPORTANT REPORT
you should not miss it.
Firstly, thank you for taking some time reading this SPECIAL report.
I believe you came here to look for information about how to improve your Customer Service?
But before you do that why not find out whether your Customer Service Sucks or not….
Ask yourself do you really know What is Customer Service Excellence?
Well..I know you can easily answer by saying that
it is about “exceeding” the expectations of the customer.
It’s not just about “satisfying” the customer.
It’s not just about your product or services.
It is actually more than that….it’s all about looking after the customers
who are engaging with you from the time they enter your shop, office or website etc.
until they buy something from you
and then right up to the after sales or follow-up process.
Therefore, you can’t run away from this fact that
it may be one or the most important thing to remember
no matter why type of business you are in which is
Providing Excellent Customer Service is a Necessity.
Do you know that many companies are now
moving towards creating better strategies
in providing excellent customer service?
How about you?
“As a customer service practitioner and consultant, let me stress to you a point that providing excellent customer service is paramount for the survival, growth and long-term success of your organization no matter what type of business you are doing right now.
Once you have placed the right customer service systems and platform throughout your organization, the likelihood of your customer using your company’s product or services again and again will become a reality.”
Okay now…Does your customer service STINK?
Let’s imagine the following situation.
As a customer, I know what it’s like to be on the customer’s side of the counter.
I want to turn over my hard-earned money for goods or services to you.
I am then confronted with bad attitude, rudeness and utter disregard for
just how hard I have worked for my money.
Either the service is slow and the quality of the goods are poor,
or worse the company I am patronizing rigidly enforces poor policies
for handling customer issues.
Just to share with you……
Most of the time when I questioned business owners
during the customer service training in Malaysia,
how do they or their customer’s rate their service
or what’s their CUSTOMER SERVICE like?
or Does your customers rave about your CUSTOMER SERVICE?
Most of the time, I get very vague answers
which showed that most businesses actually
DO NOT KNOW THE LEVEL OF THEIR CUSTOMER SERVICE.
This really reflects that many businesses do not see
the importance of customer service and
why they should start doing something about it?
So can you tell me What is the Level of YOUR Customer Service?
Okay, do you want me to share with you some shocking facts
about customer service so that
you can benchmark yourself against them?
These statistics are backed by research.
Come let’s analyze the following statistics which shows shocking results:
( Source : HelpScout )
WOW! The above results are very shocking!!
What companies perceived and what actually happened is totally opposite.
Before you decide whether you need customer service training,
ask yourself the following questions:
What is the level of customer service at my company or organization?
How do I rate myself?
Excellent, Good, Average or Poor or
Does your Customer Service Really STINKS or
I really just DON’T KNOW WHAT IS MY LEVEL
( customer service training in malaysia, Source : ZenDesk )
Let me share with you some more interesting facts
about customer service so that you can get
some idea your level of customer service.
Check out the following 20 Customer Service Facts
and Statistics also backed by research:
(customer service training in malaysia, Source From: www.providesupport.com)
So now, after looking at the above shocking customer service statistics…
Let me ask you again…
How about your company?
How do you rate yourself?
Excellent, Good, Average or Poor or
Does your Customer Service Really STINKS or
You really just DON’T KNOW WHAT IS YOUR LEVEL
Please take a moment and ask yourself truthfully,
Are you really SERIOUS about taking your Customer Service
to the next level?
Do you really know the POTENTIAL
of providing EXCELLENT CUSTOMER SERVICE?
Allow me to reiterate again…Is your company really serious about customer service?
If you are currently doing something about it…GREAT.
Are you getting the desired results?
Do you have the statistics to prove your level?
I can only stress that when it comes down to it,
excellent customer service is pretty much the only way
you will convert visitors to customers.
You can also increase your ROI and improve sales
by providing excellent customer service.
If you are truly serious about offering quality customer service,
your best option would be putting up in place
the right customer service policies, tools, culture and systems.
Without a doubt, this can definitely reduce customer service costs
and increase your buyer conversion rate at the same time.
You will be making your customers happier,
which will lead to more sales and an increase in ROI.
However, in order to reap the benefits of excellent customer service,
you have no other choice but to provide quality customer service
and having excellent customer service systems throughout the company.
Let me stress the point that providing excellent customer service
has to be implemented THROUGHOUT THE COMPANY
from the top level management to the bottom level staff.
Let me share with you some of the benefits
on why you should invest your time, effort
and money in providing excellent customer service.
( customer service training in malaysia Source : https://www.pinterest.com/pin/305259680966038498/)
( customer service training in malaysia Source : SAP – Service Council Data )
OKAY, before I continue further I would like to congratulate
for taking the effort reading this special report thus far…
This shows that you care and really interested
about the level of your customer service and
would like to find out more on how it would benefit you?
I believe by now, you would have been
really OVERWHELMED BY THE NUMBERS
and convinced that compromising
ANY aspect of customer service
will create a bad repercussion for your organization.
You will agree with me that it’s really no JOKE
when is comes to providing bad service.
SO WHAT’S NEXT ?
Do you agree with me that doing any kind of business
is no longer the same and is very competitive?
Everywhere you go, you can see businesses advertising
all kinds of promotions enticing new and
also existing customers in order to increase their sales.
To stand out among competitors you need to have
the right motivation, persistence, skills and
strategies to succeed.
You MUST have a PLAN and execute them accordingly.
If fail to plan then you plan to fail.
Upholding high service standards will definitely
bring customer over and over again to your organization.
So do you really need to assess your customer service level?
Let me share with you something …..
“Having been in the service industry for 21 years, I strongly believe that Customer Service is the No.1 competitive advantage of companies today and also the future. Whether it is a business, a professional practice, a healthcare facility, a government agency and any type of organization, success only comes by looking after their customers. Quality alone is not enough. Excellence In Customer Service is the greatest competitive advantage for long-term success”
Remember always that the reason YOU ARE still in business
IS BECAUSE OF YOUR CUSTOMERS and
YOU HAVE NO OTHER CHOICE BUT TO SERVE THEM
to the best of your ability.
NO CUSTOMERS! = NO BUSINESS!
OKAY NOW….SINCE YOU HAVE READ THE ABOVE REPORT,
LET ME ASK YOU AN IMPORTANT QUESTION?
Do you want to finally have a way
to GET MORE CUSTOMERS and
have an EXCELLENT SERVICE
whenever the Customers Steps in at Your Door?.
CONTACT US NOW AT +60134802720
To Get Our FREE CUSTOMER SERVICE ASSESSMENT TOOL
That Will Show You WHY YOUR CUSTOMER SERVICE
NEEDS A MAJOR OVERHAUL ?
and What YOU Can Do About it!
Why Not …JUST ENTER YOUR PARTICULARS BELOW
and WE WILL GET BACK to you
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ALL THE BEST TO YOU.
Customer Service Specialist, MBA Service Excellence, UK
Business & Personal Development and Management Consultant
Certified Practitioner of Neuro-Semantics and Neuro-Linguistic Programming ( NS-NLP )
& Hypnosis and Time-Lines, ISNS, USA
Certified Approved Trainer of Human Resource Department and Foundation, Malaysia
“We’ll Show you How To Make More Money When You Make Your Customers Happy”
Customer Service Specialist, Centre For Customer Service Excellence, IMC Quantum Quest PLT
Your No.1 One Stop Customer Service Solutions Specialist, Customer Service Training in Malaysia